SHIPPING & DELIVERY
At Yen's Studio, we aim to keep shipping as convenient and fuss-free as possible. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.
*FREE delivery for purchase above $50 SGD LOCALLY.
*FREE delivery for purchase above $300 SGD INTERNATIONALLY.
* For orders less than $50 locally, $8.00 shipping fee (via normal mail) will be applied to the order.
* For orders less than $300 internationally, $15.00(Malaysia), $50.00(Australia & Asia), $80.00(rest of the world) shipping fee (via normal mail) will be applied to the order.
Shipping & Delivery
1. Do I have to pay taxes and duties?
Yes, any taxes or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.
2. How are my purchases shipped?
We engage the services of local logistics experts to ensure that your purchases are promptly delivered to your doorstep.
3. How long will it take to arrive?
The duration may vary slightly depending on the country. Our warehouse is based in Singapore, which is a regional hub. Typically, you would receive your purchase(s) within 3-7 working days (locally), 7-21 working days (internationally) as we process orders within the next business day; making sure that items are dispatched quickly.
On a rare occasion, there could be a delay when your items are being processed through Customs. However, we attempt to minimize this by using an international courier and by preparing all the necessary paperwork beforehand.
4. Can I track my order?
Yes, you can do so for all shipments outside of Singapore. Once your purchase has been processed and is about to leave our warehouse, you will receive an email confirmation with a tracking number. You may use this to check on the status of your purchase(s) at all times. The tracking number can be found in your email, along with your order details as reference.
5. When is my order considered delivered?
All shipments need to be signed for at delivery. The item is considered delivered once a signature is obtained from the shipping address.
6. Is my shipment insured?
We do not provide insurance at present. However, if an item is lost in transit before a delivery signature is obtained, Yen Studio may, at its sole discretion, provide compensation based on a genuine reason. If you would like us to consider such a case, please contact us : firstname.lastname@example.org
7. Do you ship to PO Boxes?
No, we only ship to physical addresses for security reasons.
8. Am I allowed to pick up my online purchases at your stores?
No, we are unable to facilitate personal collections at present.
For more information, please read the terms at the FAQs.