FAQ'S

FAQ: FREQUENTLY ASKED QUESTIONS

Q: Who is Arthur Yen?

A: Arthur Yen is an award-winning Singaporean designer who founded Yen’s Studio Pte Ltd in 1985. Read more about him here.

 

Q: Is online shopping available?

A: Yes, a selection of our products is now available for sale through our newly launched website and e-store which was set up especially to provide our valued customers with further convenience.

 

Q: Can you tell me when new products or special promotions are announced?

A: Yes, a selection of our products is now available for sale through our newly launched website and e-store which was set up especially to provide our valued customers with further convenience.

Account

Q: Do I need an account to browse and buy?

A: You don’t need an account to browse. However, you do need one to make purchases online. If you don’t have one, you will be prompted to create one Here 

If you have further enquiries, please contact us here, we will be happy to assist you.

 

Q: How do I create an account?

A: Click on “create account” . If you do not have one, you will automatically be prompted to register upon check out when you attempt to make a payment.

 

Q: I’ve forgotten my password – What should I do?

A: To re-set your password, simply follow the "FORGOTTEN PASSWORD" instructions on the LOG IN page.

Online Payment & Security

Q: Are the prices featured on your website all in Singapore dollars?

A: Yes, all merchandise on our website is priced in Singapore dollars.

 

Q: Is it safe to make purchases through Yen’s Studio’s e-store?

A: Yes, all payments and credit card information will be securely processed through Paypal; an internationally recognized payment gateway provider with world class security and fraud detection capabilities. We do not keep a record of your personal credit card information, only whether or not your purchase has been approved.

 

Q: Is my personal information safe on your website?

A: Yes, please be assured that your personal information is kept strictly private and confidential, and at no point will we share it with a third party. For more information, please read the terms of our Privacy Policy

 

Exchanges & Returns

Q: Can I return an item? What is your company’s return policy?

A: Yes, you may return purchases within 21 days from the date you receive the delivery, but only if the item(s):

  • Has not been worn other than for checking size and fit
  • Has not incurred any damage or wear (must be in original condition)
  • Is not a Sale item(s) or Limited Edition item(s), both of which cannot be returned

 

Q: How do I return an item?

  • First, please check that the item meets the conditions for return (Please refer to Q1 for details on our return policy)
  • Contact us at: sale@yenstudio.com.sg regarding the reason for the return.
  • Package your item for return. If you are re-using the original packaging, please make sure that any addresses other than ours and yours are completely removed or covered. 
  • Seal the package and send it to us at:

Yen’s Studio Pte Ltd

14 New Industrial Road #06-02 (S)536203

Office: (65) 63821121   Fax:(65) 63831622

 

Q: Who pays for the shipping costs for return shipping?

A: You are responsible for the cost of return shipping.

Please note: you are also responsible for the returned item(s) until we acknowledge receiving them at our warehouse.

 

Q: Can I exchange my purchase for another product?

A: We do not provide exchanges on most items unless the customer has a genuine reason. If you have any specific enquiries regarding exchanges, please contact us at:  sale@yenstudio.com.sg

 

Q: How long does a return take to be credited to my account or credit card?

A: Once we receive the item(s), we will process it within 7 days (or earlier). The refund can take up to 10 working days from the time we confirm the return, depending on how quickly the banks process it.

 

Q: What is your exchange policy?

A: Unfortunately, exchanges are not allowed. However, if you are not completely satisfied with your purchase(s) due to a manufacturing defect, you may contact us at sale@yenstudio.com.sg

 

Q: Whom should I contact if I have further questions?

A: Please feel free to contact us at sale@yenstudio.com.sg should you have any questions. comments, or concerns. For press inquires, kindly contact us at press@yenstudio.com.sg